Privacy policy

This privacy policy applies to the use of lucyclothing.ca (the Site).

At Lucy Clothing, we highly value your privacy. We have made this policy easily available on our site to assist you in understanding the handling of information in the course of using this site.  From time to time, LUCY Clothing may change, delete portions of, move or add to the website and/or the Policies within this site.

CUSTOMER INFORMATION POLICY 

Lucy Clothing collects customer information for the purpose of improving our customer’s experience and to complete an online order.  In doing so we recognize that we must maintain and use customer information responsibly.  We do not sell any of our customer information to outside companies or third parties.  Your customer information will be provided to couriers and delivery companies so that your goods can be delivered to you.

Registration is not required in order to use or access this website. However, Lucy Clothing does provide access to a blog. You must register to comment on the blog.  If you do register, and in the process provide us with personally identifiable information, rest assured that any such information you provide will not be shared with a third party.  However, please note that if you post comments on the blog on our sites, any personally identifiable information you provide in those comments may be read, collated and used by anyone viewing them. As such, we are not responsible for personally identifiable information you may choose to make available through these channels.

We also provide visitors to our website the opportunity to opt-in to receive communications from us.  In this case, we ask the visitor for his or her email address and name. These communications will include our online-customer newsletter, boutique-customer newsletter, and product promotions and any other information that we feel may be pertinent to the visitor. You may opt out of receiving any, or all, of these communications by clicking on the unsubscribe link in any email we send to you.

Again, if you provide us with your email address and/or name for the purposes of receiving communications from us, this information will not be shared with any third-party organization except with your express consent.

ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION

If your personally identifiable information changes, or if you no longer wish us to possess your information, you may request correction, updating, or deletion of your information by emailing us at customercare@lucyclothing.ca; you also may make your request by phone or postal mail at the address/phone number indicated at the end of this privacy policy.

ORDER INFORMATION

Lucy Clothing makes every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to avoid having it decoded by anyone other than Lucy Clothing.

COLOURS

Lucy Clothing has made every effort to display as accurately as possible the colours of our merchandise that appear on the site.  However, the actual colours that you see will depend on your monitor and video card and Lucy Clothing cannot guarantee that your monitor’s display of the colours will be accurate.

SECURITY

We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic storage can ever be 100% secure. Therefore, as is the case with any organization – we are not in a position to guarantee the absolute security of your information.

You may submit any questions you may have about our security procedures by emailing us at customercare@lucyclothing.ca.

LOG FILES AND COOKIES

This website utilizes industry standard analytics packages, which gathers limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends.

*****Additionally, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits.  Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website. *****

LINKS TO OTHER WEBSITES

This website may contain links to other sites that are not controlled in any way by us. Please be aware of this when you click on any such links; we are not responsible for the privacy practices and/or policies of any website other than our own. Consequently, we strongly suggest that you review the privacy policy of every website you visit, whether or not they are linked to by our own site.

LEGAL DISCLAIMER

This website and all the contents are solely the property of Lucy Clothing.  All the information is provided on an “as is” basis.  By your use of the site, you acknowledge that you are using the site at your own risk.  We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.

INDEMNIFICATION

Lucy Clothing will be held harmless from and against any and all claims, damages, costs and expenses, including attorney’s fees, arising from or related to your use of this site.

MISCELLANEOUS

Unless otherwise specified, the Site and the Contents thereof are displayed solely for the purpose of promoting Lucy Clothing’s merchandise.  The site is controlled and operated by Lucy Clothing from its offices in Langley, BC.

CONTACT DETAILS

If you have any questions or concerns regarding this privacy policy, or if you wish to contact us by phone or postal mail, our contact information is as follows:

customercare@lucyclothing.ca

1-855-932-5898 Toll Free
604-532-5898 Local

Lucy Clothing
101 – 20565 Fraser Highway
Langley, BC  V3A 4G3

 

This privacy policy was last updated on May 27, 2016