Lucy Clothing guarantees your satisfaction with our merchandise. We are an independent owner operated boutique and as such, our policies may differ from other retail stores.
If for any reason you are not satisfied with your purchase, you may return or exchange regularly priced, unworn merchandise within 30 days of purchase for web store purchases and 14 days of purchase for all purchases made in the boutique. The date of the original purchase will be clearly marked on your receipt.
For a refund please bring the small credit card or debit slip that you were given during your purchase. This receipt contains a security code that the merchant company requires for us to give you your money back. If this receipt is not present, an in-store credit will be given.
For purchases made in the boutique.
We work closely with our customers to ensure the fits and sizes are correct.
Purchases made through the website.
We reserve the right to refuse any item that appears to be worn, has any smell or is covered in pet fur. All items returned must still have their original tags attached.
Please call the store if you would like to reserve another size in an item. We will hold it until your parcel has arrived, then we will ship out your new size.
Shipping the returning item TO Lucy Clothing is at your expense. If you have ordered multiple items that require exchanging, please ship all items together. Lucy Clothing will only pay to ship a new size of the same style & colour one time per order. In the case where a customer requests a second exchange, a standard shipping fee will be charged for the second exchange shipment. Please note that all exchanges are subject to product availability, and will be processed within 48 hours of receipt when possible.
Check the receipt and make sure you are within 30 days of purchase.
Call the boutique in Langley, BC and request and RA (return authorization) number - 604-532-5898 local or 1-855-932-5898 toll free.
Write the RA number on the outside of the parcel.
Ship the return to the following address: Returns & Exchanges, Lucy Clothing & Accessories, 101 – 20565 Fraser Hwy, Langley, BC V3A 4G3
All returned items must be in their original, unworn condition with all hang tags and labels attached. Items returned in any condition other than that in which they were originally sent will not be eligible for return, credit, or exchange. (i.e. deodorant stains, smoke smell, pet hair, pet stains, hang tags removed, or worn in any way). We retain the right to refuse any return or exchange that is not in its original, unworn condition.