Lucy Clothing & Accessories guarantees your satisfaction with our merchandise.
If for any reason you are not satisfied with your purchase, you may return or exchange regularly priced, unworn merchandise within 30 days of purchase and 15 days of purchase for in-store purchases. The date of the original purchase will be clearly marked on your receipt.
If you wish to exchange an item for another size, in the same style and colour, simply follow our return procedures for the returning item, and Lucy Clothing & Accessories will ship the new size to you at no cost.
Shipping the returning item TO Lucy Clothing is at your expense. If you have ordered multiple items that require exchanging, please ship all items together. Lucy Clothing & Accessories will only pay to ship a new size of the same style & colour one time per order. In the case where a customer requests a second exchange, a standard shipping fee will be charged for the second exchange shipment. Please note that all exchanges are subject to product availability , and will be processed within 48 hours of receipt when possible.
Check the receipt and make sure you are within 30 days of purchase.
Call the boutique in Langley, BC and request and RA (return authorization) number - 604-532-5898 local or 1-855-932-5898 toll free.
Write the RA number on the outside of the parcel.
Ship the return to the following address: Returns & Exchanges, Lucy Clothing & Accessories, 101 – 20565 Fraser Hwy, Langley, BC V3A 4G3
All returned items must be in their original, unworn condition with all hang tags and labels attached. Items returned in any condition other than that in which they were originally sent will not be eligible for return, credit, or exchange. (i.e. deodorant stains, smoke smell, pet hair, pet stains, hang tags removed, or worn in any way). We retain the right to refuse any return or exchange that is not in its original, unworn condition.